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FAQ's

 

Q: How do I get a sample?


A: With our free shipping and same or next business day turnaround it’s easy to purchase a single sheet as a sample without paying any extra shipping or waiting around for weeks to finish your project.


Q: Do you ship internationally?


A: Yes, please email your request to info@pebbletilemosaics.com and we will get you a quote within 1 business day. 


Q: How many square feet does a medium box vs. a large box of pebble cover?


A: Typically a Medium Priority Box will cover just over a single square foot at 2-3” depth and a Large Priority Box will cover 2 square feet at 2-3” depth. The larger the stone you buy, the deeper you’ll have to go therefore less coverage per box and transversely the smaller the stone, the shallower it can be so you’ll get more coverage per box.


Q: Why are the larger stone sizes not available in a small priority box?


A: Due to the nature of the larger stones and the standardized USPS box sizes it’s hard to fit a larger stone into the small box and give an accurate understanding of what they’re going to look like.


Q: What is your return policy?


A: We highly encourage you to order samples of the product you are interested in to avoid returns. For loose pebble, buy the smallest box available as a sample.  No returns on loose pebble, loose glass, single sample sheets, or any less than 11 sheets of tile will be accepted.

The goal at Pebble Tile Mosaics is to provide the highest quality product at the best price. If you are unsatisfied with our uninstalled product, and it meets the above criteria, the option to return it is available within the first 15 days after purchase. Simply ship any uninstalled product back to us in the original package and you will be refunded minus a 35% restock fee. All refunds are based on the product being returned in new condition and in the original packaging.

Color and mosaic stone piece variations should be expected as the product is a natural stone and the mosaics are handmade. We recommend that you inspect all boxes before installation as variation within the same lot can occur. We highly recommend verifying your square footage and overage to avoid mixing color lots.

Pebble Tile Mosaics makes every effort to ensure continuity within our product, however there is no implied, assumed or written warranty in regards to color, size or variation from stone to stone or tile to tile. Although we take great pains to ensure the pictures on our site accurately reflect the color of the actual tiles, monitor screens and brands can change the original coloring.

 

Q: Do you have border pieces that match any of your tiles?


A: In order to keep our costs and your price down, (storage, handling, etc) we do not stock borders, however, all the tiles are easily cut on site with a box knife or some equivalent and in this way you are able to get the exact size you desire, rather than settling for a stock size.