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Customer Service

Samples, Returns & Replacements

We highly encourage you to order samples of the product you are interested in to avoid returns. For loose pebble, buy the smallest box available as a sample.  No returns or exchanges on loose pebble, loose glass, single sample sheets, or any less than 11 sheets of the same tile will be accepted.

The goal at Pebble Tile Mosaics is to provide the highest quality product at the best price. If you are unsatisfied with our uninstalled product, and it meets the above criteria, the option to return it is available within the first 15 days after purchase. Simply ship any uninstalled product back to the return address on the shipping label in the original package with your packing slip and you will be refunded minus a 35% restock fee. This covers the initial free shipping to you as well as the labor costs to check the product, rebox and reshelf. All refunds are based on the product being returned in new condition and in the original packaging.

Color and mosaic stone piece variations should be expected as the product is a natural stone and the mosaics are handmade. We recommend that you inspect all boxes before installation as variation within the same lot can occur. If you feel you've received two different products, we must see side by side pictures to confirm. We highly recommend verifying your square footage and overage to avoid mixing color lots.

Pebble Tile Mosaics makes every effort to ensure continuity within our product, however there is no implied, assumed or written warranty in regards to color, size or variation from stone to stone or tile to tile. Although we take great pains to ensure the pictures on our site accurately reflect the color of the actual tiles, monitor screens and brands can change the original coloring.

 

Loose Pebble Sizing

All our loose pebbles are landscape grade. What this means is that they may exceed the specified dimensions in one or more directions, so long as they can pass through a screen appropriate to the size indicated, then they are graded as that size. If exact sizing is an issue for your project, we ask that you please get a sample to avoid any confusion.

 

Shipping & Delivery

Shipping is free for all products on the site. The method of shipping will depend on the product ordered, although most of our products are shipped with FedEx or USPS. 99% of all orders ship on the same day or next business day.  If you receive an email stating your order is being packaged for shipment via LTL service you must be there to sign for delivery. You will be called by the shipper to arrange a delivery appointment so it is imperative that the phone number provided for your ship to address be valid. Delivery will not occur without an appointment being made and if the shipper or Pebble Tile Mosaics is unable to contact you the shipment may be brought back and the return policy stated above will apply. Any damage done during the original shipment will be subject to the shipping companies claim procedure and is not the responsibility of the seller. Free shipping is only valid to the lower 48 States.

Estimated delivery times are as follows:



Please note, these times are subject to change as transit times are ultimately determined by the shipping companies.

Privacy & Security

Pebble Tile Mosaics does not share your private information with any outside sources.

Ordering, Pricing & Payment

Pricing is subject to change. All orders are final after the product has been shipped. We accept the following methods of payment: Visa, Mastercard, American Express & Discover.

Viewing Orders

An order must be place to view the order.

Cancellation Policy

Orders can be canceled only before the shipping process has begun. To cancel an order, we must receive by e-mail or fax written authorization, stating you would like to cancel an order. You must supply the order number with your authorization. Once orders have entered the shipping process, they cannot be canceled. If you receive such an order and want to return it, please see our return policy above.